What's going on with shipping updates?


@Tbonfig Hey! Yeah, the estimate will update in Deep Dive once it moves into sort. Completed units do take longer so you will see later kit order #s moving before yours does. Email me if you need any more details.

@mistermac I totally hear you and know how frustrating it can be seeing deadlines get pushed back. It’s frustrating for me too! But no need to write off your money as a wash, I have a no questions asked refund policy and am happy to refund your purchase if you are no longer interested in waiting.


Sorry for the frustration, Matt! I’m still on board. Just REALLY lloking forward to getting my hands on this thing! Last update helped me out!


No worries at all. I appreciate the support!


OOOO Deep dive has shown a status change! I am now in Prep!.. wait, what does that mean? No matter, I am EXCITED!:scream:


Yeah, and what does "sort " mean, for that matter? Not that that applies to me yet…


Mine too. Apparently it’s made it to my country. :smiley:


Hey guys, apologies for missing these replies! I’m at an onsite for my day job today/tonight but will jump on these tomorrow. Cheers!


So as for the previous questions:

Prep: means the unit is being packed up and will head out in one of the next shipments.
Sort: means it has hit the initial fulfilment center. From there it needs to be pushed to the final FC. When it hits sorted it is at its last FC and will be spawning tracking at some point in the near future.


Is there an known/average duration of each step? Still at prep, though I am waiting like Mr. Burns, going “excellent” while refreshing the page.:grin:


What’s your order number? From there @matt can tell you when he’s thinking your unit will ship, and from there it depends where you’re located. It will most likely hop through Amazon fulfillment centers until it reaches the final one, where it’ll be sorted. There’s not a huge sense of expediency on Amazon’s side of things. May take a bit longer if it’s has to go through customs. There have been a number of issues after the package gets sorted, and a shipping label is created incorrectly, but hopefully that issue is resolved now and we’ll be seeing more movement on that front early this coming week.


So… Deep dive says ‘Prep’, spreadsheet says ‘sort’. Which is accurate? I’m around the 220 mark.

I know there’s a lot of moving parts - it would just be nice to have a realistic idea when to expect it.


Deep dive is the most accurate


Hi HA !
Deep Dive says Shipped ! #00006
Tracking seems ineffective.
Can I have an ETA please ?
It’s going to be the big box under the XMast Tree :smile:


@lc.fabre Hey! I’m onsite for the day job until late afternoon/evening but will get back to you tonight with details on your shipment. Cheers!


@lc.fabre Looks like it’s is still waiting to clear customs. I will dig in again on Monday to get you an ETA. You should get a location update on Tuesday/Wednesday but will confirm before then.


My order # is 197, placed on 1/5/19. I purchased a DIY kit. It’s been almost a year since I ordered it. You were talking about delivery taking a couple of months at that time. The shipping spreadsheet shows:
#197 is Ready to Brew.

While I understand that this spreadsheet is no longer supported, I would like a real update on when I can expect this machine, especially since I ordered a DIY kit, not a Ready to Brew.



I’ve been checking the Deep Dive pretty frequently, but haven’t seen much in the way of updates or changes to the progress bar. My wife and I ordered a couple of DIY kits and extensions from the website (not the kickstarter), but the Deep Dive says “Unavailable” for the expected delivery date. I was curious if I might be able to ask for an update :slight_smile: My order number is 577.
Cheers, and mugs up!


As I understand, the first units in early beta release should be delivered this week, and the next beta batch should be shipped this or next week. After that non beta units will start to move. How many beta units there are only Matt knows I think
Back in October he said that Christmas was his goal for all deliveries to have been completed but that might have been the kickstarter orders he ment in hindsight


Please can we have a method to look up a meaningful shipping estimate, even if it’s just a 3 month block ? Deepdive says Prep for me and no ETA. I understand the spreadsheet is no longer used ? Thanks Andy (website order 256).


Thanks guys, I will add an update here and respond to your questions when I am back at my desk later tonight. Cheers!