Refund Request (Order #00357)


#1

Hi,

Been waiting almost 18 months and no sign of the unit and no replies to email or tickets any more.

Please can you confirm the refund for order #00357?

Thanks
Neil


#2

Hi @matt, any comment?


#3

Hey Neil, will get you an update this eve. Thanks!


#4

Hi @matt any updates?


#5

@matt my refund should have hit my back account at the end of last week (“It will take 2-3 days to cycle out of our system and then an additional 48-72 hours to hit PayPal for the transfer to your account”).

Still no sign of it. Do you have an update?


#6

@matt I’m still waiting.


#7

Are you out there @matt?


#8

Hey Neil, just shot you an email. Thanks!


#9

Hi @matt you said it would be sorted in 24 hours, but I’ve not heard anything. Any update?


#10

@matt still waiting, you emailed and said you would sort it over the weekend.


#11

Whats happening here @matt?


#12

Is that it, silence now @matt?


#13

@neil_black Sorry, did not see these notifications. You should have received an email update from me, will forward it back over once I am at my desk.


#14

@matt

Please process my refund

#1395 REFUND Request - Website Backer 252


#15

@matt still waiting on an update following your email:

"Hey Neil, hoping to have this refund wrapped up for you today. Will have an update and confirmation before EOD.

Cheers,
-m"