Order refund or compensation


#41

My order number is #00393


#42

@matt my ticket is #415 and Order Number #00169

I am waiting since 3 month that you resolve it and send me the money…


#43

So the night came and went, no reply. Or are you working through the night on getting those replies to us @matt?


#44

@Mika Im still up! Will be hitting emails after I push the update out. Should be pretty soon.


#45

@matt ticket number #713. Looking for my refund.


#46

Hi @matt, same here with ticket #709


#47

Hello to all the other backers waiting for their refund. I got a response today from @matt which in short said the following:
“Hey Mika, I have started processing your refund. It will take 2-3 days to cycle out of our system and then an additional 5-10 business days to get from our payment processor(Stripe) to your account.”

I will be keeping you posted on how this progresses.


#48

Unfortunately that means nothing… His standard queries are like the following.

image

Other backers have the same issue :frowning:


#49

@zauberstuhl Having read through this forum and facebook, I thought as much :confused: Just thought I’d keep you all in on whether this one goes south as well.


#50

Where’s my promised update? You said for a week that I would get information at night. I didn’t get anything.


#51

Same - please reply to my ticket and send refund

#1395 REFUND Request - Website Backer 252